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Complaints and feedback

Sep 5, 2024 ... Information about what a complaint is, how to make one and the process involved. Plus details on how to send us a compliment and leave ...

https://www.dacorum.gov.uk/home/do-it-online/complaints-and-feedback

Complaints data

Sep 5, 2024 ... The Local Government Ombudsman publishes details of all cases it receives against us. View all Dacorum Borough Council's statistics and reports.

https://www.dacorum.gov.uk/home/do-it.../complaints-and.../complaints-da...

How to make a complaint

Sep 5, 2024 ... The quickest way to resolve an issue is to report it directly to the service involved, rather than using the formal complaints process.

https://www.dacorum.gov.uk/.../do.../complaints.../how-to-make-a-complai...

Complaints about taxis or private hire vehicles

Sep 6, 2016 ... If you would like us to investigate a complaint about an incident involving a driver, vehicle or operator, please fill out our online complaint form.

https://www.dacorum.gov.uk/.../taxi-complaints-about-driver-or-cars-lost-p...

Complaints about councillors

Apr 26, 2024 ... Who you can complain about. You can make a complaint about individual councillors who are members of Dacorum Borough Council or one of the ...

https://www.dacorum.gov.uk/home/do.../complaints-about-councillors

dacorum-borough-council-complaints-policy.pdf

The Complaint Handling Code became statutory on 1 April 2024, meaning that landlords are obliged by law to follow its requirements. The Code aims to achieve ...

https://www.dacorum.gov.uk/.../dacorum-borough-council-complaints-poli...

Noise

Nov 12, 2024 ... Typical noise complaints include: ... For all other noise complaints, follow the guidance on this page and log your complaint if required.

https://www.dacorum.gov.uk/home/environment-street-care/.../noise

How we deal with your complaint

Sep 5, 2024 ... If you are still unhappy with our response after Stage Two of the process, you can choose to contact the relevant Ombudsman.

https://www.dacorum.gov.uk/.../complaints.../how-we-deal-with-your-com...

How to escalate a complaint

Sep 5, 2024 ... You can escalate your complaint to Stage Two of the process. Please do this by replying to the Stage One response.

https://www.dacorum.gov.uk/...it.../complaints.../how-to-escalate-a-complai...

Compliments, comments and complaints

Complaints. We recognise that sometimes things go wrong - a complaint is an expression of dissatisfaction or concern. Defining complaints. If you're unhappy ...

http://www.dacorum.gov.uk/home/.../compliments-complaints-and-feedbac...