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Annual Complaints Report 2024-2025

Sep 17, 2025 ... As the Council embedded the Housing Ombudsman Complaint Handling Code, the complaints process became more accessible and better signposted to.

https://www.dacorum.gov.uk/.../dacorum-borough-council-annual-complai...

What is a complaint

Feb 24, 2025 ... There is a separate process if you need to complain about the behaviour of local councillors (also called elected Members). This includes ...

https://www.dacorum.gov.uk/home/do-it.../complaints.../what-is-a-complai...

How we deal with your complaint

Apr 29, 2025 ... If you are still unhappy with our response after Stage Two of the process, you can choose to contact the relevant Ombudsman.

https://www.dacorum.gov.uk/.../complaints.../how-we-deal-with-your-com...

How to escalate a complaint

Sep 5, 2024 ... You can escalate your complaint to Stage Two of the process. Please do this by replying to the Stage One response.

https://www.dacorum.gov.uk/...it.../complaints.../how-to-escalate-a-complai...

Report it

Oct 13, 2025 ... Report it · Animals · Anti-social behaviour · Benefits · Bins and recycling · Complaints · Council Tax · Damp and mould · Dog fouling ...

https://www.dacorum.gov.uk/home/do-it-online/report-it

Complaints self-assessment form

Code provision. Code requirement. Comply: Yes / No. Evidence. Commentary / explanation. 2.1. Landlords must accept a complaint unless there is a valid reason ...

https://www.dacorum.gov.uk/.../self-assessment-form-2025-completed-v3.p...

Councillor complaints form

Please provide us with details of your complaint. Please explain what the councillor has done that you believe breaches the code. If you are.

https://www.dacorum.gov.uk/.../dacorum-borough-council-standards-com...

Governing Body Response to Annual Housing Complaints Report ...

committed to ensuring that our Self-Assessment against the Complaint Handling Code and the Annual Complaints Review receive thorough scrutiny and challenge.

https://www.dacorum.gov.uk/.../governing-body-response-to-annual-housi...

Complain about a food business

Feb 1, 2024 ... If another council is investigating the complaint, our team will get regular updates. Next steps. Our main concern with all complaints is to ...

https://www.dacorum.gov.uk/home/.../complain-about-a-food-business

Unreasonable and persistent customer behaviour

Aug 27, 2025 ... Most enquiries and complaints are resolved through our normal processes. However, in a small number of cases, people raise their concerns in ...

https://www.dacorum.gov.uk/.../complaints.../unreasonable-and-persistent-c...